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We recently formed a new department, Quality Audit Training (QAT), which I manage. I am in the process of developing formats, standard operating procedures (SOPs), and checklists, but I don’t know where to find any resources to help me formulate and design such documents. I am particularly seeking help on audit reports pertaining to housekeeping.

Gurmeet Sharma
Peninsula Facility Management Services
New Delhi, India
gurmeet_sharma@hotmail.com


James Elledge replies ...

Here are some of the resources I would use to assist in the creation of different procedural documents as they specifically relate to housekeeping:

The Worldwide Cleaning Industry Association (www.issa.com): Articles, standards and checklists are available from the site after the user registers.

Building Owners and Managers Association International (BOMA): This association’s bookstore has some maintenance related publications regarding commercial cleaning. For more information, visit this link: http://shop.boma.org/showItem.aspx?product=SEJANRFQ&session=59218EA327F2409586F161101379C3F5.

The U.S. Department of Labor Occupational Safety and Health Administration (OSHA) also has some useful information on cleaning procedures. Check out this link: www.osha.gov/SLTC/etools/hospital/engineering/engineering.html.

Thanks for your question

Jim Elledge

Elledge, facility/office services manager for Dallas, TX-based Summit Alliance Companies, is the recipient of the Distinguished Author Award from the International Facility Management Association (IFMA), is an IFMA Fellow, and is a member of TFM's Editorial Advisory Board. All questions have been submitted via the “Ask The Expert” portion of the magazine’s Web site. To pose a question, visit www.todaysfacilitymanager.com/askfmexpertform.php.

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