QUESTION OF THE WEEK: Call Center Characteristics

Written by Heidi Schwartz. Posted in Facility Management, Interiors, Question Of The Week, Technology

Tagged: ,

Published on October 31, 2011 with No Comments

QOW logo 150x102 QUESTION OF THE WEEK: Call Center Characteristics

Q. What are the main characteristics of facility management responsibilities at call centers and contact center companies?

Anastasia Makovets
Facility Manager
Telecontact
 Russia

This question was originally published in the March 2011 issue of Today’s Facility Manager. Read Elledge’s response here. Share your feedback and suggestions in the LEAVE A COMMENT section below.

About Heidi Schwartz

Heidi Schwartz

Schwartz joined Group C Media in April 1989 as managing editor of Today's Facility Manager (TFM) magazine (formerly Business Interiors) where she was subsequently promoted to editor/co-publisher of the monthly trade magazine for facility management professionals. In September 2012, she took over the newly created position of internet director for TFM's parent company, Group C Media, where she is charged with developing content and creating online strategies for TFM and its sister publication, Business Facilities. Schwartz can be reached at schwartz@groupc.com.

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