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FRIDAY FUNNY: Playing Hooky

For those of you who need a morale boost, check this little gem out for the perfect excuse. And for anyone stuck playing truant officer, well, this resource is essential!

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Hot Off The Press: Customer-Driven Operations Management

In the book, Ahoy explains how to combine Six Sigma, Baldrige, Balanced Scorecard, and other popular management tools into a fully integrated system that will increase productivity and profits, making it possible to deliver products and services better, cheaper, and faster.

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