Home > Tricks of the Trade > Question

We recently formed a new department, Quality Audit Training (QAT), which I manage. I am in the process of developing formats, standard operating procedures (SOPs), and checklists, but I don’t know where to find any resources to help me formulate and design such documents. I am particularly seeking help on audit reports pertaining to housekeeping.

Gurmeet Sharma
Peninsula Facility Management Services
New Delhi, India
gurmeet_sharma@hotmail.com


James Elledge replies ...

Here are some of the resources I would use to assist in the creation of different procedural documents as they specifically relate to housekeeping:

The Worldwide Cleaning Industry Association (www.issa.com): Articles, standards and checklists are available from the site after the user registers.

Building Owners and Managers Association International (BOMA): This association’s bookstore has some maintenance related publications regarding commercial cleaning. For more information, visit this link: http://shop.boma.org/showItem.aspx?product=SEJANRFQ&session=59218EA327F2409586F161101379C3F5.

The U.S. Department of Labor Occupational Safety and Health Administration (OSHA) also has some useful information on cleaning procedures. Check out this link: www.osha.gov/SLTC/etools/hospital/engineering/engineering.html.

Thanks for your question

Jim Elledge

Elledge, facility/office services manager for Dallas, TX-based Summit Alliance Companies, is the recipient of the Distinguished Author Award from the International Facility Management Association (IFMA), is an IFMA Fellow, and is a member of TFM's Editorial Advisory Board. All questions have been submitted via the “Ask The Expert” portion of the magazine’s Web site. To pose a question, visit www.todaysfacilitymanager.com/askfmexpertform.php.

To discuss some of your interesting experiences in real time, come to FacilityBlog! The address is www.TodaysFacilityManager.com/facilityblog08.

Click here to qualify for a complimentary subscription to Today's Facility Manager Magazine.

Notice: You may link to any page on TodaysFacilityManager.com. However, you are not permitted to copy any article in its entirety and republish it—either in print or online. It is acceptable to use the first paragraph of the piece or create your own summary and link back to the full article posted at TodaysFacilityManager.com.